#Frequently Asked Questions

We have last updated on 05 November 2018

At aLL, we know fashion is about flaunting yourself with confidence, no matter who you are. Launched in 2005, we are a dedicated plus-size clothing category that houses everything from western to ethnic wear and accessories that make you look sexy, cool and confident.

Yep! We are present across the city. Please visit Store locator to locate a store near you.

Please refer our size chart for every product category before making a purchase.

The core of the brand is to provide new collections every week at competitive prices.

We advise you to register at aLL to enjoy a superior shopping experience every time you visit us. You will get a shopping voucher on registration and we will also keep you updated on your orders and refunds through SMS/email. We will require you to register at checkout.

At aLL, we ensure that our customers receive the purchased items in the finest condition and on time. Depending on your location, the product will be delivered to your doorstep within 5 working days. We offer free shipping on all products, above Rs.1000. Please access the Shipping Information for more details.

At present, we are only offering local shipping of orders. But we would love to help you out, so call our executive and we can see if it can be worked out.

You can change your shipping address by logging in to your aLL account. You can select the order, the new address that you wish to ship to and update by clicking on “change address” button.

To generate a new password, you need to just click on forgot password at the login page. Post which we will send you an email with a link to generate your new password.

We will keep you informed through SMS & Email till your purchase is delivered to you.

Our Delivery partner will make three attempts to deliver before returning the product to our warehouse. You may contact us at info@allonlinestore.in or call us on 18002101881 to speak to the a executive to place a re-dispatch request. We're available from 10 am to 5:30 pm from Mon to Fri.

Please visit Returns and Cancellations for more details, should the product not be to your satisfaction.

We regret that we are not offering cash on delivery at this point in time

Thank you for shopping at aLL. Your purchase will be delivered at your shipping address within 4-5 working days of placing an order.

Yes. We will be happy to have a product delivered as a gift to an alternate address.

At aLL, we would like to offer you the best shopping experience. We will be happy to gift wrap your purchase as a service gesture.

We regret the experience and apologise for the inconvenience. In an unlikely event that your order arrives in a damaged condition, please email us with an image of the damaged merchandise at info@allonlinestore.in. To be eligible for a return, you must notify us of the damage within 48 hours of receiving the order.

We apologise for the inconvenience. Please contact us at info@allonlinestore.in or call us on 18002101881 to speak to the aLL executive. We're available from 10 am to 5:30 pm from Mon to Fri.

You may cancel your order by calling us on 18002101881 and we will happy to assist you. We're available from 10 am to 5:30 pm from Mon to Fri. However, an order can be canceled only before the product(s) has been shipped out of the warehouse, which is generally within 2-4 hours of placing the order.

We respect your need for privacy. Please click on the unsubscribe link embedded in our online communication to unsubscribe yourself. If the problem persists, just give us a call at 18002101881 or email us at info@allonlinestore.in and we will take care of it.

Our office hours are from 11 am to 10:00 pm for all 7 days. You can also reach us at info@allonlinestore.in and we assure you of a response within 2 business days.

Currently, we do not have a loyalty programme on our website but we are working on it.

Green Card Membership programme is our Customer Loyalty Programme valid at the exclusive stores of aLL Plus Size Store. This is not valid on our website - www.allonlinestore.in

Our exclusive stores and e-commerce website are different models. Hence, the benefits received on both of them are different from each other. Green Card loyalty programme is valid in our exclusive stores only and not on our website www.allonlinestore.in